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Legal. × Call Center Features Dynamic Call Flows (based on webhooks and API pivots) Multiple Ringing Strategies Skills Based Round Robin Longest Idle Unlimited Number Of Queues Advanced Time Of Day Routing On Phone Agent Applications Managed Queue Memberships Queue Favorites Multiple Agent States Reporting Callbacks Standard Callbacks Forced Queue Entry Callbacks Forced Callbacks Based On Wait Time Skills Based Routing With Priority Support For Multiple Languages Support For Multiple Datacenter Locations Unlimited DIDs Graphical IVR And Call Flow Builder × Pricing Information Courtesy Essentials Advanced Call Center Monthly Price $14.99 $24.99 $34.99 $74.99 Core Service: Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice • • • • Telephony Functions: Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Voicemail To Email, Auto-Attendant • • • Voicemail Transcription • • • Call Recording Ad-Hoc Always On Always On Integrations / API access / Custom Applications (fee based) • • Operator Switchboard • • Call Monitoring (Whisper/Barge) • • Call Center Functionality: Unlimited Queues, Unlimited Agents, Reporting, Callbacks, Intelligent Call Reporting, Visual IVR, Multiple Call Distributions, Call And Hold Time Announcements, Call Center APIs, Skills-Based Routing • Essentials Monthly Price $24.99 Core Service: Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice • Telephony Functions: Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant • Voicemail Transcription Call Recording Ad-Hoc Integrations / API access / Custom Applications (fee based) Operator Switchboard Call Monitoring (Whisper/Barge) Call Center Functionality: Unlimited Queues, Unlimited Agents, Reporting, Callbacks, Intelligent Call Reporting, Visual IVR, Multiple Call Distributions, Call And Hold Time Announcements, Call Center APIs, Skills-Based Routing Courtesy Monthly Price $14.99 Core Service: Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice • Telephony Functions: Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant Voicemail Transcription Call Recording Integrations / API access / Custom Applications (fee based) Operator Switchboard Call Monitoring (Whisper/Barge) Call Center Functionality: Unlimited Queues, Unlimited Agents, Reporting, Callbacks, Intelligent Call Reporting, Visual IVR, Multiple Call Distributions, Call And Hold Time Announcements, Call Center APIs, Skills-Based Routing Advanced Monthly Price $34.99 Core Service: Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice • Telephony Functions: Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant • Voicemail Transcription • Call Recording Always On Integrations / API access / Custom Applications (fee based) • Operator Switchboard • Call Monitoring (Whisper/Barge) • Call Center Functionality: Unlimited Queues, Unlimited Agents, Reporting, Callbacks, Intelligent Call Reporting, Visual IVR, Multiple Call Distributions, Call And Hold Time Announcements, Call Center APIs, Skills-Based Routing Call Center Monthly Price $74.99 Core Service: Phone Number, Extension, Unlimited Domestic Usage, HD & Secure Voice • Telephony Functions: Call Park, Call Waiting, Transfer, 3-Way Calling, Intercom, Call Forwarding, Caller ID, Hot Desking, Contacts From Corporate Directory, Custom Greetings, Mobile App, Call Logs, Audio and Video Conferencing, Screen Sharing, Voicemail, Unlimited Fax, Voicemail To Email, Auto-Attendant • Voicemail Transcription • Call Recording Always On Integrations / API access / Custom Applications (fee based) • Operator Switchboard • Call Monitoring (Whisper/Barge) • Call Center Functionality: Unlimited Queues, Unlimited Agents, Reporting, Callbacks, Intelligent Call Reporting, Visual IVR, Multiple Call Distributions, Call And Hold Time Announcements, Call Center APIs, Skills-Based Routing • Email Spam Filter Pay My Bill myMTA Voicemail Portal...